Our Solutions
Customer Self-Service App
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Our Valuable
Partners
App
Features
Journal and Activity Stream
Keep control on all journal/audit activities
Live Chat
Get real time push notifications for approvals, comments, etc.
Approvals
View, approve, deny and abstain from approvals
Filtering
Quickly and easily filter your requests
Record Details
Have access to the complete history and activity of the ticket
Authentication
Log in with your ITSM credentials
Push Notifications
Receive device-level notifications
Application home page
A simple dashboard-style view allows quick access to key ITSM functionality.
User-Friendly Interface
Simple and sleek interface that allows users to quickly navigate
Geolocation/proximity searching
Find tickets near you
Journal and Activity Stream
Keep control on all Journal/Audit activities
Live Chat
Get real time Push notifications for approvals, comments etc
Approvals
View, approve, deny and abstain approvals
Filtering
Quickly and easily filter your requests
Record Details
Have complete history and activity of the ticket
Authentication
Login with your Cherwell credentials
Push Notifications
Receive device level notifications
Application home page
When you log in to sigmaGO you see the application home page
User Friend Interface
Simple and sleek interface which allows for users to quickly navigate.
Geolocation/proximity searching
Find tickets near by you.
ITSM Mobile Apps End-Users and Technicians
sigmaGO offers a modern mobile app experience for your ITSM solution that will enable your mobile workforce to reach new levels of productivity. With sigmaGO, you can update records and coordinate with co-workers directly from your mobile device. sigmaGO connects directly to your ITSM instance, whether it is cloud-hosted or on-premise, providing a fast, easy-to-use solution that is designed to work seamlessly with your ITSM. Enhance your customer service capabilities and reduce overall costs with the power of mobile connectivity!
Things your users can do with the sigmaGO Mobile App
- Improve your SLA performance
- Allow your technicians to upload visual proof of work and automatically send invoices upon closing their calls
- Perform actions on any ticket! Add journal entries, close tickets, create new tickets, and much more including running One-Steps
- Run One-Steps, including One-Steps with prompts
- Take photos and screenshots via mobile devices and attach them to tickets
- Receive push notifications on your phone from your ITSM, enabling technicians to respond more quickly to critical events
- Manage approvals and leave approval or denial in comments
- Update ticket status and reassign tickets quickly
Our Products
sigmaGO products allow you to connect to your on-premises or cloud hosted ITSM solution from Android and iOS devices. Watch our videos to find out more.
