Cherwell Mobile App for End-Users and Technicians!
sigmaGO is proud to offer a refreshed mobile app experience for Cherwell Service Management that will enable your mobile workforce to reach new levels of productivity. With sigmaGO you can update records and coordinate with coworkers, all from your mobile device. sigmaGO connects directly to your Cherwell Instance and works with both Cherwell-hosted and on-premise implementations. sigmaGO is a fast, easy-to-use solution that is designed to work seamlessly with Cherwell. sigmaGO offers your mobile workforce the ability to perform faster, enhances customer service capabilities and reduces overall costs with the power of mobile connectivity.
Things Your Users Can Do With the sigmaGO
Cherwell Mobile App
- Improve your SLA performance
- Allow your technicians to upload visual proof of work and automatically send invoices upon closing their calls
- Perform actions on any ticket! Add journal entries, close tickets, create new tickets, and much more including running One-Steps
- Run One-Steps, including One-Steps with prompts
- Take photos and screenshots via mobile devices and attach them to tickets
- Receive push notifications from Cherwell on phones, which bring users directly into a record that requires attention or approval
- Manage approvals and leave approval or denial in comments
- Include reassignments
- Update statuses