Cherwell Mobile App For End-users And Technician!

sigmaGO is proud to offer a refreshed Mobile App experience for Cherwell Service Management which will enable your mobile workforce to reach new levels of productivity. With sigmaGO you can update records, coordinate with coworkers — all from your mobile device. sigmaGO connects directly to your Cherwell instance and works with both Cherwell hosted and on-premise implementations. sigmaGO is fast, easy to use solution that is designed to work seamlessly with Cherwell sigmaGO offers your mobile workforce the ability to perform faster, enhance customer service capabilities and reduce overall costs with power of mobile connectivity by

Things your users can do with the sigmaGO
Cherwell Mobile App

  • Improve your SLA performance
  • Enable your technicians upload visual proof of work and automatically invoice upon closing their calls.
  • Perform actions on any ticket! Add journal entries, close tickets, create new tickets and much more including running One-Steps.
  • Run One-Steps, including One-Steps with Prompts.
  • Take photos and screenshots via mobile device attach them to tickets.
  • Receive ‘Push Notifications’ from Cherwell on phones which bring users directly into a record that requires attention or approval.
  • Manage Approvals and leave approval or denial comments.
  • Including reassignments.
  • Updating status.