Our Solutions

Customer Self-Service App
Technician App
Self Service Portals
ComAround Integration
Tech on the go
Bar Code Scanning

Customer Self-Service App

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Our Valuable
Partners

App
Features

Journal and Activity Stream

Keep control on all journal/audit activities

Live Chat

Get real time push notifications for approvals, comments, etc.

Approvals

View, approve, deny and abstain from approvals

Filtering

Quickly and easily filter your requests

Record Details

Have access to the complete history and activity of the ticket

Authentication

Log in with your ITSM credentials

Push Notifications

Receive device-level notifications

Application home page

A simple dashboard-style view allows quick access to key ITSM functionality.

User-Friendly Interface

Simple and sleek interface that allows users to quickly navigate

Geolocation/proximity searching

Find tickets near you




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ITSM Mobile Apps End-Users and Technicians

sigmaGO offers a modern mobile app experience for your ITSM solution that will enable your mobile workforce to reach new levels of productivity. With sigmaGO, you can update records and coordinate with co-workers directly from your mobile device. sigmaGO connects directly to your ITSM instance, whether it is cloud-hosted or on-premise, providing a fast, easy-to-use solution that is designed to work seamlessly with your ITSM. Enhance your customer service capabilities and reduce overall costs with the power of mobile connectivity!

Things your users can do with the sigmaGO Mobile App

  • Improve your SLA performance
  • Allow your technicians to upload visual proof of work and automatically send invoices upon closing their calls
  • Perform actions on any ticket! Add journal entries, close tickets, create new tickets, and much more including running One-Steps
  • Run One-Steps, including One-Steps with prompts
  • Take photos and screenshots via mobile devices and attach them to tickets
  • Receive push notifications on your phone from your ITSM, enabling technicians to respond more quickly to critical events
  • Manage approvals and leave approval or denial in comments
  • Update ticket status and reassign tickets quickly


Our Products

sigmaGO products allow you to connect to your on-premises or cloud hosted ITSM solution from Android and iOS devices. Watch our videos to find out more.